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Terms and conditions

Last updated: November 7, 2026

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These terms govern personalized song orders from Cantamos Tus Momentos. By placing an order you accept them.

1. The service

We create an original song from the information you give us, with everything included in the package you chose at purchase (delivery time, revision rounds and extras).

2. Your order and the information you share

  • You're responsible for the information being correct (names, dates, spelling of nicknames).
  • You confirm you're allowed to share it. We don't include lyrics or melodies from existing songs, imitate real artists' voices, or create offensive, discriminatory or illegal content.
  • We may decline an order that doesn't meet these terms; if so, we refund 100%.

3. Prices and payments

Prices are in Mexican pesos (MXN). We start your song once payment clears and we have your full story.

4. Delivery

Your package timeline starts once payment clears and we receive your full story. We deliver the song by email with a link to your private gift page (available online for 30 calendar days for privacy reasons), where you can download the MP3 file and included extras to keep permanently.

5. Revisions

A revision round is a request to adjust the lyrics, style or details. You can request one up to 14 days after each delivery and we'll send the new version within 24 hours.

6. Guarantee and refunds

If you've used your package's revision rounds and still aren't happy with the song, we refund you under our refund policy.

7. Usage rights

  • You get a perpetual license for personal, non-commercial use: listen, gift it, play it at private events and share it on your personal social media.
  • Commercial use (advertising, brands, resale, monetization or streaming platforms) requires a separate license.
  • We never publish your song or story as an example without your express permission.

8. Liability

Our total liability for an order is limited to the amount paid for that order, without prejudice to the rights granted by the consumer protection laws where you live.

9. Contact

For any questions, email us at hola@cantamostusmomentos.com.