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Privacy policy

Last updated: November 7, 2026

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At Cantamos Tus Momentos ("we"), we respect your privacy. This policy explains what we collect, why, and how to exercise your rights.

1. What we collect

  • Contact: your name, email and, if you share it, your phone or WhatsApp number.
  • Song details: the story, names, nicknames, dates and messages you share, including details about the person it's for.
  • Payments: processed by Stripe, PayPal or Mercado Pago. We never see or store your full card details.
  • Browsing: technical data about your visit through cookies or similar technologies, when enabled.

2. How we use it

  • To create, produce and deliver your song and gift page.
  • To contact you about your order, revisions, delivery and refunds.
  • To process payments and meet legal obligations.
  • Only with your permission: to send you news or feature your song or reaction as an example.

3. Who we share it with

We don't sell your data. We share only what's necessary with providers working for us (payments, hosting, email and messaging) and with authorities when the law requires it.

4. Your rights

You can request access, correction or deletion of your data, and opt out of optional uses, by emailing privacidad@cantamostusmomentos.com. We respond within 30 days.

California residents: you have the right to know, delete, correct and limit the use of your information, and not to be discriminated against for exercising these rights. We don't sell personal information.

Residents of Mexico: you can exercise your ARCO rights (access, rectification, cancellation and opposition) at the same email.

5. Retention

For your privacy, the private gift page remains active for 30 calendar days after final delivery so you can share it and download your files; after that period, the page is automatically deleted from our server. We keep administrative order information only while needed for revisions, guarantee and legal obligations, then delete it securely.

6. Cookies and analytics

We may use analytics and advertising tools (for example from Google, Meta or TikTok) to understand how the site is used. You can disable them in your browser settings.

7. Children

The site isn't directed to children under 13. If a song is for a child or baby, a responsible adult shares their details and we use them only to create the song.

8. Changes

We'll post any changes to this policy on this page, with the update date.